1. About Our Service

Q: What services do you offer?
A: We provide luxury chauffeur services, including:

• Corporate Travel – Executive transport for business professionals.
• Airport Transfers – Reliable and stress-free airport pick-ups and drop-offs.
• Event & Wedding Chauffeur Services – Luxury travel for special occasions.
• Luxury Private Hire – Tailored chauffeur services for personal or leisure travel.

Q: Which areas do you serve?
A: We are based in Edlesborough, Buckinghamshire and cover all surrounding areas offering transfers to all major UK airports, cruise terminals and cities.

Q: How do I book a ride?
A: You can book a chauffeur via telephone or email

• Call us at 07396 723583.
• Email us at mark@mksignaturecars.co.uk.

2. Booking & Payment

Q: How much does a chauffeur service cost?
A: Pricing depends on distance, vehicle type, and duration. Contact us for a custom quote.

Q: What payment methods do you accept?
A: We accept credit/debit cards, bank transfers, and corporate account payments.

Q: Can I set up a corporate account?
A: Yes! We offer business accounts for companies needing regular executive transport. Contact us for details.

Q: Do you require a deposit for bookings?
A: For certain bookings (e.g., weddings, extended hire), a deposit may be required. This will be confirmed at the time of booking.

3. Airport Transfers

Q: Which airports do you cover?
A: We provide transfers to all major UK airports, including:

• Luton, Heathrow, Gatwick, Stansted, and London City Airport.

Q: Do you monitor flight times for delays?
A: Yes, we track all flights to ensure timely pickups.

Q: Where will my chauffeur meet me at the airport?
A: Your chauffeur will wait in the designated chauffeur meeting area, holding a sign with your name.

4. Vehicle & Chauffeur Information

Q: What type of vehicles do you offer?
A: Our fleet of Mercedes-Benz S class LWB saloons , ensures a comfortable and stylish ride.

Q: Will my chauffeur be professional and experienced?
A: Absolutely! All our chauffeurs are highly trained, licensed, and members of professional chauffeur organizations.

Q: Can I request a specific vehicle?
A: Yes, subject to availability. Let us know your preference when booking.

5. Policies & Cancellations

Q: What is your cancellation policy?
A: Cancellations made more than 24 hours in advance are free of charge. Within 24 hours, a cancellation fee may apply.

Q: What happens if I am running late?
A: We include a complimentary waiting time (e.g., 1 hour for airport pickups, 30 minutes for other locations). Additional waiting time may incur a small fee.

6. Special Requests & Extras

Q: Can I request extras like child seats?
A: Yes, we provide child seats upon request – please mention this at the time of booking.

Q: Do you provide refreshments in the vehicle?
A: Yes, all our vehicles come with complimentary bottled water and Border Biscuits. Additional amenities can be arranged upon request.